General Policies & Rules

GENERAL POLICIES & RULES
clifeglobal.com policies and rules are the common guidelines that create a safe, trusted and fair trading environment for all clifeglobal.com members. To promote a safe and trusted trading environment, clifeglobal.com enforces these polices and rules.

User agreement. This is the most important clifeglobal.com policy and rule document. All members are responsible for reviewing and understanding clifeglobal.com policies and all applicable laws and regulations contained in this legal contract.

Rules for Everyone. General policies applying to all clifeglobal.com members, clifeglobal.com employees and clifeglobal.com. This section includes rules that protect your privacy and your identity. Learn more about issues like the use of profanity, unsolicited email (spam) etc.

Prohibited and Restricted Items. There are many items that are restricted to sell online at clifeglobal.com, such as liquor, adult content/material, banned items such as ivory etc.? Find out in our comprehensive list of banned and restricted items.

Keyword Spamming Policy. This policy is designed to restrict merchants not to abuse brand names as keywords in product listings to drive attention.

Links Policy – This policy is designed to restrict merchants to inappropriately add links in its product listings or online storefront to move traffic away from clifeglobal.com.

Rules about Intellectual Property. clifeglobal.com has zero tolerance for any intellectual property violations. Please notify us in case any violation has occurred with our knowledge and we will take appropriate action as soon as possible. clifeglobal.com RULES AND POLICIES ARE DESIGNED TO:

• ▪  Minimize risks to both buyers and sellers▪

• ▪  Support government laws and regulations▪

• ▪  Provide equal opportunity to all buyers and seller▪

• ▪  Protect intellectual property rights▪

• ▪  Provide an enjoyable buying experience▪

• ▪  Support the values of the clifeglobal.com Community▪

   

  Please learn more about clifeglobal.com policies that will help you avoid breaking

rules (including the law) and helps you in trading with reliable, trustworthy buyers and sellers.

VIOLATIONS OF POLICY MAY RESULT IN A RANGE OF ACTIONS INCLUDING:

• ▪  Listing cancellation▪

• ▪  Store suspension▪

• ▪  Limits on account privileges▪

• ▪  Account suspension▪

• ▪  Loss of Top Rated Merchant status Imposition of Penalty amount decided at sole discretion of clifeglobal.com /Compensation for default.

  ▪

   

  Note: You may contact clifeglobal.com to report violations by using the "Report" or "Contact Us" links found on most policy pages.
  
  

  PROHIBITED AND RESTRICTED ITEMS

  ▪

• ▪  Following items are not allowed to be sold/displayed online at

  clifeglobal.com. Please note that merchants/sellers are responsible for any legal issues and other liabilities arising if you try and sell these below mentioned items at clifeglobal.com. We will cancel the listing of prohibited and restricted items within 24 hours after we come to know about such occurrence.

• ▪  Adult Material which includes pornography and other sexually suggestive materials (including literature, imagery and other media); escort or prostitution services

  ▪

• ▪  Alcohol including alcoholic beverages such as beer, liquor, wine or

  champagne)

  ▪

• ▪  Animals and Wildlife Products - examples include live animals, mounted

  specimens, and ivory

  ▪

• ▪  Artifacts prohibited for sale▪

• ▪  Beta Software▪

• ▪  Bootleg/Pirated Recordings▪

• ▪  Brand Name Misuse▪

• ▪  Bulk marketing tools which include email lists, software, or other products

  enabling unsolicited email messages (spam)

  ▪

• ▪  Cable descramblers and black boxes which includes devices intended to

  obtain cable and satellite signals for free

  ▪

• ▪  Catalogue and URL Sales▪

• ▪  Child pornography which includes pornographic materials involving minors▪

• ▪  Copies of unauthorized Copyrighted materials whether in electronic or

  physical form or any other medium which may not be in existence at present

  ▪

• ▪  Counterfeit Currency and Stamps▪

• ▪  Drugs and drug paraphernalia which includes illegal drugs and drug

  accessories, including herbal drugs like salvia and magic mushrooms

  ▪

• ▪  Drug test circumvention aids which includes drug cleansing shakes, urine

  test additives, and related items

  ▪

• ▪  Embargoed Goods and Prohibited Countries▪

• ▪  Endangered species which includes plants, animals or other organisms

  (including product derivatives) in danger of extinction

  ▪

• ▪  Event Tickets▪

• ▪  Firearms, Ammunition, Militaria and Knives▪

• ▪  Fireworks, Explosives and Explosive Substances; toxic, flammable and

  radioactive materials and substances

  ▪

• ▪  Gaming/gambling which includes lottery tickets, sports bets, memberships/

  enrolment in online gambling sites, and related content

  ▪

• ▪  Government IDs and Licenses which includes fake Ids, passports, diplomas

  and noble titles

  ▪

• ▪  Hacking and cracking materials which includes manuals, how-to guides,

  information, or equipment enabling illegal access to software, servers,

  watomites, or other protected property

  ▪

• ▪  Hazardous and Restricted Items▪

• ▪  Human Parts and Remains

▪

• ▪  Items Encouraging Illegal Activity – examples include an eBook describing

  how to create methamphetamine

  ▪

• ▪  Miracle cures which includes unsubstantiated cures, remedies or other items

  marketed as quick health fixes

  ▪

• ▪  Multi-level marketing collection fees▪

• ▪  Copyright unlocking items that includes Mod Chips or other devices designed

  to circumvent copyright protection

  ▪

• ▪  Movie Prints▪

• ▪  Offensive Material - examples include ethnically or racially offensive material

  or any literature, products or other materials that: a) Defame or slander any person or groups of people based on race, ethnicity, national origin, religion, sex, or other factors b) Encourage or incite violent acts c) Promote intolerance or hatred

  ▪

• ▪  Offensive goods, crime which includes crime scene photos or items, such as

  personal belongings, associated with criminals

  ▪

• ▪  Police, Army, Navy and Air force Related Items▪

• ▪  Pre-Sale Listings▪

• ▪  Prescription drugs or herbal drugs or any kind of online pharmacies which

  includes drugs or other products requiring a prescription by a licensed

  medical practitioner Promotional Item

  ▪

• ▪  Real Estate▪

• ▪  Regulated goods which includes air bags; batteries containing mercury;

  Freon or similar substances/refrigerants, chemical/industrial solvents, government uniforms, car titles or logos, license plates, police badges and law enforcement equipment, lock-picking devices, pesticides; postage meters, recalled items, slot machines; goods regulated by government or other agency specifications

  ▪

• ▪  Replica and Counterfeit Items including imitations of designer goods; items

  without a celebrity endorsement that would normally require such an association, fake autographs, counterfeit stamps, and other potentially unauthorized goods

  ▪

• ▪  Ringtones▪

• ▪  Stocks and Other Securities or related financial products▪

• ▪  Stolen Property▪

• ▪  Surveillance Equipment▪

• ▪  Tobacco and cigarettes includes cigarettes, cigars, chewing tobacco, and

  related products

  ▪

• ▪  Traffic devices which includes radar detectors/ jammers, license plate

  covers, traffic signal changers, and related products

  ▪

• ▪  Weapons which includes firearms, ammunition, knives, brass knuckles, gun

  parts, and other armaments

  ▪

• ▪  Wholesale currency which includes discounted currencies or currency

  exchanges

  ▪

• ▪  Work-at-home information▪

• ▪  Matrix sites or sites using a matrix scheme approach▪

• ▪  Any kind of services not related to products▪

• ▪  Any other product or service which is not in compliance with all the

  applicable laws and regulations whether federal, state, local or international

  including the laws of India

  
  clifeglobal.com RESERVES THE RIGHT TO MODIFY, UPDATE AND ALTER THE LIST FROM TIME TO TIME WITHOUT ANY PRIOR INTIMATION. TO MAKE SURE YOU ARE AWARE OF ANY CHANGES, PLEASE REVIEW THE LIST PERIODICALLY.
  
  
  KEYWORD SPAMMING POLICY

• ▪  Keyword spamming occurs when merchants place brand names or other inappropriate keywords in a title or description for the purpose of gaining attention or diverting members to a listing. Keyword spamming in listings is not permitted on clifeglobal.com. The text sellers place in listings must be directly relevant to the item being sold.

• ▪  Violations of this policy may result in a range of actions, including:

• ▪  Product listing cancellation▪

• ▪  Limits on account privileges▪

• ▪  Account suspension▪

▪ Loss of Top Rated Merchant status at clifeglobal.com▪

Links Policy

• ▪  In general, when listing items on clifeglobal.com, merchants can include links that are solely intended to provide additional details about the items. That means links should only be used in circumstances when that information can't be included in the listing itself. These links include additional images, technical specifications, manufacturer warranties, and other information that can help buyers make an informed purchasing decision. Other links that point to a third-party provider's Website are also allowed, such as image hosting sites, payment processors or courier companies.

  ▪

• ▪  clifeglobal.com doesn't allow links to non-clifeglobal.com sites or content

  where other items are offered for sale. clifeglobal.com continually reviews links on the site and reserves the right to block any link considered unsafe for our members. As a merchant, please make sure that your listing follows links policy of clifeglobal.com. If it doesn't, it may be removed, and you may be subject to a range of other actions, including limits your selling privileges and/or suspension of your account.

  ▪

   

  RULES ABOUT INTELLECTUAL PROPERTY

• ▪  clifeglobal.com is committed to protecting the intellectual property rights of third parties and to providing a safe marketplace to trade. Unauthorised use or Infringement of copyrighted material and trademarks are strictly prohibited at clifeglobal.com.

  ▪

• ▪  clifeglobal.com has zero tolerance for any intellectual property violations.

  Counterfeits, unauthorized replicas, unauthorized items (such as counterfeit watches, handbags, or other accessories) or unauthorized copies (such as copies of software programs, video games, music albums, movies, television programs, or photographs) are not permitted at clifeglobal.com. Unauthorized copies include (but are not limited to) copies that are pirated, duplicated, backed-up or bootlegged. It is illegal to sell unauthorized copies of media.

  ▪

• ▪  If the product you are selling bears the name or logo of a company, but it

  wasn't made or endorsed by that company, don't list it at clifeglobal.com.

  ▪

• ▪  Academic software is software sold at significantly discounted prices to

  students, faculty members and educational institutions. Do not list academic copies of software At clifeglobal.com unless you are authorised to do so as an educational reseller, an educational institution a student or a faculty member.

▪

• ▪  Beta software, test software and evaluation software are not permitted at

  clifeglobal.com. Beta, test, and evaluation copies of software are preliminary copies of software distributed by software developers strictly for the purpose of evaluation and troubleshooting.

  ▪

• ▪  Do not list "OEM" or "bundled" copies of software At clifeglobal.com unless

  you are selling it with computer hardware. For Context, Original Equipment Manufacturer (OEM), or bundled software, is software that is obtained as part of the purchase of a new computer. OEM software licenses usually prohibit the purchaser from reselling the software without the computer or, in some cases, without any computer hardware.

  ▪

• ▪  Bootleg recordings are unauthorized recordings of concerts or live

  performances. Sellers are not permitted to list bootleg recordings at clifeglobal.com.

  ▪

• ▪  Violations of this policy may result in a range of actions, including:▪

• Product listing cancellation◦

• Limits on account privileges◦

• Account suspension◦

• Loss of Top Rated Merchant status at clifeglobal.com◦

   

  PRICING POLICY

• ▪  Please note that trust is the most important aspect of trade between buyers and sellers in marketplace and one of the key aspects of trust is fair pricing. For healthy transaction flow at clifeglobal.com, we ask you to price your items responsibly.

  ▪

• ▪  Please note that we are constantly monitoring prices for each merchant at

  various channels and do not allow you to price your items at higher prices at clifeglobal.com vs. other channels such as your own retail store, your own Website (if any) or any other 3rd party retail stores or Websites. You should price your items sold at clifeglobal.com to be same as the lowest rate you are selling at elsewhere or even lower but it should not be more. Violation of our pricing policy will result into warning notices and can also result into account suspension and/or store suspension.

  ▪

   

  HONESTY IN MRP

▪ Please note the trust you build with your buyers will go away if you artificially start showing higher MRP, so that the selling price appears to be much better deal vs. what it actually is. Artificially increasing MRP is strictly prohibited at clifeglobal.com and any violation will result into account suspension.

▪

CUSTOMER COMMUNICATION POLICY

• ▪  Sellers/merchants at clifeglobal.com are prohibited to engage in direct communication with buyers for any pre-sale, order, payments, shipping, post- sale or returns related matters. Merchants are also not allowed to engage in direct or indirect marketing communication with buyers at clifeglobal.com. For specific product inquiries, warranties, shipping/delivery etc., clifeglobal.com can intermediate the communication between buyer and sellers. However, sellers/merchants should not be engaged in communication with the buyers.

  ▪

• ▪  VIOLATIONS OF POLICY MAY RESULT IN A RANGE OF ACTIONS INCLUDING:

• Product listing cancellation◦

• Limits on account privileges◦

• Account suspension◦

• Loss of Top Rated Merchant status at clifeglobal.com