Return & Cancellation

 

RETURNS
Shipping and Delivery is the charge for Internet order processing, item selection, packaging, transport and handling. Delivery times are not guaranteed, but are our best approximation and will vary with specific requests. Shipments and deliveries only occur on weekdays. Shipping and Delivery is subject to change and will be determined at the time of order.

Estimated delivery time assumes orders are placed before 12:00 noon (PST). Orders placed late on Friday or on Saturday will not be processed until Monday. Additional charges may accrue on Priority, Overnight and International shipping if multiple attempts are made for delivery.

Shipping addresses in Alaska, Hawaii, Puerto Rico, and Guam should add an additional $5.00 charge for standard Shipping & Delivery. Orders arrive in 7 to 9 business days when ordered before 12:00 noon (PST).
WHAT IS THE RETURN POLICY PERIOD APPLICABLE FOR DIFFERENT CATEGORIES?

• ▪  Important Note: The new returns policy of 10 days replacement for Large Appliances is applicable for all orders placed from June 1 , 2016 onwards

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• ▪  * All the products under a particular category may not have the same return/

replacement period. Kindly always check the respective product's return/

replacement policy.

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Category
Return Period after Delivery or Installation
1
Lifestyle: Clothing, Footwear, Watches, Eyewear, Fashion Accessories and Jewellery
30 Days
2
Lifestyle: Lingerie (top-wear), Sport &s; Fitness Equipment, Baby Care, Precious Jewellery, Footwear Accessories, Travel Accessories, Beauty and Grooming Accessories
Electronics: Mobiles, Tablets, Laptops, Cameras, Consumer Electronics, Entertainment Small, Gaming Hardware, Small Home Appliances, Personal Care Appliances, Personal Care, Health Care Appliances, Small Appliances, Computer Accessories, Mobile Accessories, Camera Accessories, Other Accessories, Computer Peripherals, Smart Home Appliances, Office Equipment and Smart Wearables

Large Appliances: Air Conditioners, Chimneys, Water Geysers, Microwave Ovens, Televisions, Refrigerators, Dishwashers, Washing Machines, Dryers and OTG
Home: Furniture, Home Decor, Home Furnishing, Home Improvement Tools, Household Items and Pet Supply
Automotive: Auto Accessories, Bike Accessories, Car Accessories, Car and Bike Breakdown Equipment, Car and Bike Care, Car and Bike Lighting, Car and Bike Styling, Car AV Electronics and Accessories, Helmets and Riding Gear, Spare and Performance Parts, Tyres and Alloys
Books & More: Books, Music Instruments, Office Supply, School Supply and Toys
10 Days
3
No Returns categories:Lingerie (bottom-wear), Inner-wear, Socks, Clothing Freebies, Home Care, Music, Movies, Baby Care Supply, Beauty and Grooming, Gift Cards, Food and Nutrition, Computer Software, Game/CD/DVD, Cars, Two Wheelers, Lubricant, Oil, Cleaning solutions, Grease, Glue, Wax, Perfumes, Deodorants, Inks, Gels, Polish, Liquids, Personal Hygiene, Pet Hygiene/Grooming and Other Consumables
No Returns
*if any of category is left ask to support.

NOTE:

• ▪  Return Period after Delivery is applicable if product received is Defective or

damaged or not as described.

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• ▪  If you have received a damaged or defective product or if it is not as

described, you can raise a replacement request on the Website/App/Mobile site within the applicable Returns Policy period. In a rare event of the replacement being defective/damaged or not as described on the product page, a full refund will be provided by the seller once they receive the product.

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VIEW LIST OF ALL NON-RETURNABLE PRODUCTS HERE.

• ▪  For products where installation is provided by clifeglobal.com:▪
• ▪  Please do not open the product packaging by yourself. clifeglobal.com

authorised personnel shall help in unboxing and installation of the product.

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• ▪  The return period for such products commences from the date of installation.▪

HOW DOES clifeglobal.com HELP IN RESOLVING ANY ISSUE WITH A PRODUCT PURCHASED ON clifeglobal.com?

Returns Processing

• ▪  If you're facing any issues with a product purchased on clifeglobal.com we shall help by verifying and trying to resolve your product issue as part of the return verification process. The Issue resolution steps may be shared with you as self-help, or with assistance over call or a clifeglobal.com (or partner) personnel may visit your place. The seller will arrange for a replacement if the issue has not been resolved.

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• ▪  "Our Order cancellation can be requested within 24 hours of the order

placed. Return will be made in 8 days."

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• ▪  Issue resolution steps will be available for products like mobiles, tablets,

laptops, large appliances, electronics, home appliances, furniture etc.

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• ▪  In case the item is not in stock or has been permanently discontinued, the

refund for the entire product or part(s) of the product will be provided by the seller.

WHAT ARE THE CHECKS DONE BY clifeglobal.com WHILE ACCEPTING (PICKING UP) A RETURN PRODUCT FROM THE CUSTOMER?

Returns Pick-Up
During pick-up, your product will be checked for the following conditions.

• ▪  Correct Product: - IMEI/name/image/brand/serial number/article number/bar code should match and MRP tag should be undetached and clearly visible.

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• ▪  Complete Product: - All in-the-box accessories (like remote control, starter

kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present.

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• ▪  Unused Product: - The product should be unused, unwashed, unsoiled,

without any stains and with non-tampered quality check seals/warranty seals (wherever applicable). Before returning a Mobile/Laptop/Tablet, the device should be formatted and iCloud accounts should be unlocked for iOS devices.

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• ▪  Undamaged Product: - The product (including SIM trays/charging port/

headphone port, back-panel etc.) should be undamaged and without any

scratches, dents, tears or holes.

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▪ Undamaged Packaging: - Product's original packaging/box should be undamaged.

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HOW DO I RETURN AN ITEM PURCHASED ON clifeglobal.com?You can return an order by following these steps:

▪ Create a Return Request▪

• - Log into clifeglobal.com◦
• - Go to 'My Orders'◦
• - Click 'Return' to open the Return Request form◦
• - Select 'Replacement' or 'Refund'◦

▪ 'Item to be returned' is picked up▪

◦ The item you wish to return will be picked up from your doorstep.◦

▪ Replacement/Refund Initiated▪

◦ In most cases, the replacement item is delivered to you at the time of pick- up. In all other cases, the replacement/refund is initiated after the originally delivered item is picked up.

◦

IMPORTANT:

• ▪  - Please ensure that the correct and complete product is handed over▪
• ▪  - The product should also be in unused, undamaged and original condition▪
• ▪  - Returned product should include everything from the originally delivered

package including price tags, labels, original packaging, freebies and

accessories

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• ▪  - In the rare scenario where a pickup cannot be done in certain areas, you

can ship the product through any other courier. You will be reimbursed the

shipping charges against the original receipt

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▪ Returns are subject to the return policy that is applicable to the product category and the respective seller. Know more about return policy period applicable for different categories here

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WHAT IS clifeglobal.com'S FRIENDLY RETURNS POLICY?

• ▪  At clifeglobal.com, we understand how much you value your every purchase. And we are committed to making your shopping experience with us as delightful as possible.

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• ▪  Therefore, in the rare event that you are not fully satisfied with what you

ordered, just return it to us. You can conveniently initiate the return on our Website/App/Mobile site. We will ensure you get a resolution as quickly as possible. Our Returns policy may vary slightly depending on the product and seller.

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• ▪  We assure you that all products sold on clifeglobal.com are brand new and

100% genuine. In case the product you received is 'Damaged', 'Defective' or

'Not as Described', our Friendly Returns policy has got you covered.

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• ▪  Possible resolution could be Replacement, Exchange (only for Apparel and

Footwear) or Refund in case we are unable to provide a Replacement/

Exchange.

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• ▪  All this is backed by clifeglobal.com's Replacement Guarantee. Kindly click

here to know the return policy period applicable for different categories.

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• ▪  In any case, all your purchases on clifeglobal.com are backed by Buyer

Protection for 45 days from the date of delivery, in case you face any issues.

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REPLACEMENT

▪ If you have received an item in a 'Damaged' or 'Defective' condition, or it is 'Not as Described' by the Seller, you may request a replacement at no extra cost. Return Policy depends on the product category and the seller and the terms may differ. Please check the respective seller's return policy on the product page when buying or before initiating a return for a replacement. Replacement is subject to availability of stock with the Seller. If the product is out of stock, you will receive a full refund, no questions asked.

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EXCHANGE

▪ If you are not satisfied with the Clothing and Footwear item delivered, you can request an exchange in a different size or color. All this again, at no extra

cost to you. Be sure to check the seller's Return Policy when buying or before initiating a return for exchange. Exchange is subject to availability of stock with the Seller. If the product is out of stock, you will receive a full refund, no questions asked.

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WHAT IS clifeglobal.com'S REPLACEMENT GUARANTEE?

• ▪  If you have received a product in a damaged or defective condition or if it is not as described, you can make use of clifeglobal.com's Replacement Guarantee to get a brand new replacement at no extra cost! For Apparel and Footwear, you can raise an exchange request for a different size/colour.

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• ▪  - Returns including all replacements/pickups are done free of cost.▪
• ▪  - In case of Refunds, the entire amount paid by you including shipping and

gift wrapping charges are transferred to your account.

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• ▪  - We strive to ease the pickup process for you in case of returns. In most of

the cases we deliver the replacement while we do the pickup.

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• ▪  - In a few other cases, we ensure that pickup is arranged at the earliest and

we ship the replacement as soon as we receive the item from our courier partner.

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• ▪  - In the rare scenario where a pickup cannot be done in certain areas, you

can ship the product through any other courier. You will be reimbursed the

shipping charges against the original receipt.

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• ▪  - Replacement is subject to availability of stock with the Seller. In case a

Replacement is not available, Seller will refund the amount for the same.

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• ▪  Returns are subject to the return policy that is applicable to the product

category and the respective seller. Know more about return policy period

applicable for different categories here.

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WHAT IS 'clifeglobal.com ADVANTAGE'?

• ▪  clifeglobal.com Advantage is a stamp of quality. Products marked with 'clifeglobal.com Advantage' are sold by/sourced from a Seller but are quality checked, stocked, packed and shipped by clifeglobal.com.

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• ▪  You may also avail the expedited delivery* options such as Same Day/In-a-

Day Guarantee (based on the location), all the while backed by

clifeglobal.com's 24x7 customer service.

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• ▪  Rest assured, when you see the 'clifeglobal.com Advantage' badge, you know you can buy the product from a Seller with complete confidence.

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• ▪  *Shipments from locations where relevant permissions have been obtained▪
• ▪  Returns are subject to the return policy that is applicable to the product

category and the respective seller. Know more about return policy period

applicable for different categories here.

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FOR A BUYER, WHAT DOES 'clifeglobal.com ADVANTAGE' MEAN?

▪ clifeglobal.com Advantage is our fulfillment service for Sellers. Products sourced from Sellers are quality checked, stocked and shipped by us. As a Buyer, you are thus assured of product quality, faster delivery and hassle- free returns.

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DO I GET 30 DAY RETURNS ON PRODUCTS WITH THE 'clifeglobal.com ADVANTAGE' BADGE?

• ▪  clifeglobal.com Advantage has nothing to do with the Replacement Policy. Product replacements are governed by clifeglobal.com's Replacement Guarantee. You are eligible for product replacement if the product you've received is damaged or defective or not as described.

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• ▪  Please check the respective seller's return policy on the product page when

buying or before initiating a return.

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• ▪  In case, a replacement cannot be issued, a refund will be provided. Know

more about return policy period applicable for different categories here.

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WHAT ITEMS CAN I EXCHANGE?

• ▪  We allow exchange on items such as Apparel and Footwear, where a trial is required to determine if the fit is right. You can exchange an item for the same product in the size/color of your choice.

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• ▪  We hope you understand that the product can only be used for trial and

cannot be used, washed, ironed or tampered in any way. Please include all

price tags, labels, original packing and invoice along with the product.

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WHERE CAN I FIND THE SELLER'S RETURN POLICY?

▪ Please go to the product page, where you can see the respective policy against each Seller offering that product.

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THE SELLER HAS DECLINED MY REQUEST. WHAT CAN I DO?

• ▪  In case the seller declines a replacement request and you are unconvinced with the reason provided, you can write to us to at support@clifeglobal.com

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• ▪  You can file a dispute 45 days from the date of delivery. clifeglobal.com

mediates buyer-seller disputes on a case-by-case basis.

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• ▪  clifeglobal.com Buyer Protection covers buyers who are unable to

successfully resolve their dispute with the seller, or are not satisfied with the

resolution provided by the seller.

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WHAT IS clifeglobal.com BUYER PROTECTION?

• ▪  clifeglobal.com Buyer Protection seeks to help Buyers who have an issue with a product as the Seller is unable to provide resolution and the Buyer is unconvinced.

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• ▪  Write to us at support@clifeglobal.com in case you want to raise a dispute.

clifeglobal.com looks at each dispute on a case-by-case basis and tries to be fair to both parties. Buyers and Sellers are subject to final consent from clifeglobal.com for settling the dispute.

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WHEN ARE RETURNS NOT POSSIBLE?

• ▪  There are certain scenarios where it is difficult for us to support returns▪
• ▪  - Return request is made outside the specified time frame▪
• ▪  - Product is damaged because of use or Product is not in the same condition as you received it

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• ▪  - Specific categories like innerwear, lingerie, socks, clothing freebies, etc.▪
• ▪  - Any consumable item which has been used or installed▪
• ▪  - Products with tampered or missing serial numbers▪
• ▪  - Anything missing from the package you've received including price tags, labels, original packing, freebies and accessories

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• ▪  - Made-to-order / custom jewellery▪
• ▪  - Fragile items, hygiene related items▪

DO I HAVE TO RETURN THE FREE GIFT WHEN I RETURN A PRODUCT?

▪ Yes. The free gift is included as part of the item order and needs to be

returned along with the originally delivered product.

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CAN I RETURN PART OF MY ORDER?

▪ Yes, a return can be created at item level and if you have ordered multiple items, you can initiate a return for a partial quantity.

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WHEN ARE REFUNDS PROVIDED?

• ▪  We work to provide the most hassle-free online shopping experience. You

are covered and your money safe.

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• ▪  Refunds are issued when▪
• ▪  - Seller cannot provide replacement▪
• ▪  - In-line with Buyer Protection, when a dispute has been ruled in your favour▪
• ▪  Seller allows Refunds on select categories under certain conditions. Please

check with the individual Seller's Returns Policy.

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I HAVE REQUESTED A REPLACEMENT, WHEN WILL I GET IT?

• ▪  Once a replacement request is created, we send you an email detailing the pickup process as well as provide details about the replacement.

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• ▪  In most cases, the replacement item is delivered to you at the time of pick-

1. In all other cases, the replacement/refund is initiated after the originally

delivered item is picked up.

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• ▪  If you don't get the return within the promised date, contact us immediately.▪

I'VE STILL NOT RECEIVED THE REFUND TO MY BANK ACCOUNT. WHY?

• ▪  If you have received a mail from us confirming your refund request then rest assured that we have initiated your refund request and are following up with financial organizations for the same.

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• ▪  Sometimes financial organizations take a longer time to process the refund

request. However, if the refund hasn't happened by the date we promised,

you can contact us. We will gladly help you.

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WHAT IS THE PICKUP PROCESS? WHY I HAVE BEEN ASKED TO SHIP THE ITEM?

• ▪  Once you have requested for a replacement, we will schedule the pickup of the originally delivered product. Please ensure that product is in unused and original condition. Include all price tags, labels, original packing and invoice along with the product.

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• ▪  - We arrange for pickup from most of our customer locations. It’s simple.

Please follow the instructions you received by email

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• ▪  - In case we can't pick up the item from your location, you can ship it back to

the Seller. We will reimburse the shipping charges against the original receipt

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• ▪  - Include all price tags, labels, original packing and invoice along with the

product. Pack the item safely to ensure against damage in transit

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• ▪  - Mention the Return ID on the package so that we can acknowledge your

return

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• ▪  - Please mention Seller's address as specified in the email notification sent to

you

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• ▪  - Do retain the original receipt for the courier charges you have paid, it will be

required to reimburse the shipping charges. Also note down the courier

tracking id for any future reference

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• ▪  Refund/replacement will be initiated as soon as Seller receives the product

from you.

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I HAVE CHANGED MY MIND AND WOULD LIKE TO RETAIN THE PRODUCT. WHAT DO I DO?

▪ Please call us to cancel your return request and we will do the needful. In case the replacement is already dispatched, you can reject the replacement item when it is delivered to you.

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CANCELLATIONS
HOW DO I CANCEL AN ORDER?

• ▪  You can cancel your order online before the product has been shipped. Your entire order amount will be refunded.

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• ▪  In case the item you have ordered has been shipped but has not yet been

delivered to you, you may still cancel the order online. Your refund will be

processed once we receive the originally ordered item back from the courier.

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• ▪  Unfortunately, an order cannot be cancelled once the item has been

delivered to you.

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• ▪  In order to cancel an item in your order:▪
• ▪  Log into your clifeglobal.com account and go to the 'My Orders' page▪
• ▪  Identify the item you want to cancel and click on the corresponding 'View

Details' link

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• ▪  In the detailed order page, you will see 'Cancel' links against each of the

items in that order

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• ▪  Click on the 'Cancel' link, indicate the reason for cancellation, choose a

mode of refund and confirm cancellation

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• ▪  Once your cancellation request is created, we will ensure that the

cancellation is processed as soon as possible

HOW LONG WILL IT TAKE TO PROCESS MY CANCELLATION REQUEST?

• ▪  Once you request the cancellation of item(s) in your order, it will take us a maximum of 1-2 business days to cancel the order and initiate a refund. You will be notified of the same by email.

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• ▪  If the Order Status shows the item(s) in your order as 'Shipped', we will

process your cancellation request directly with our logistics partner. Your refund will be processed soon after we receive the cancelled items back from the courier.

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• ▪  In case of sellers with clifeglobal.com Advantage the refund mode will be clifeglobal.com Wallet. The refunded amount will be made available immediately.

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• ▪  However, if you opt for having the money transferred back to the source of

transaction, it may take up to 7-10 business days for the respective banks to process the refund. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by clifeglobal.com.

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WHY DO I SEE A DISABLED 'CANCEL' LINK?

• ▪  A disabled 'Cancel' link can mean the following things:▪
• ▪  The item is being shipped together with another order of yours▪
• ▪  The item is non-refundable (eg. e-Gift Vouchers)▪
• ▪  In any of the above cases, you can get in touch with our Customer Support

for more information

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WHAT ARE THE MODES OF REFUND AVAILABLE AFTER CANCELLATION?

• ▪  In order to confirm cancellation of item(s) in your order, you need to indicate your refund preference.

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• ▪  "Working 5 days you will provide the refund payment."▪
• ▪  This mode of refund:▪
• ▪  Back to Source - In this case, the money will be refunded back to the

payment mode/account that was originally used to make the transaction.

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• ▪  Once you have requested the cancellation of item(s) in your order,

clifeglobal.com will complete the cancellation and initiate the refund,

depending on your preference.

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WHAT IS THE CANCELLATION AND REFUND POLICY FOR EBOOKS?

▪ If you have already purchased an eBook but don't have a compatible device to download and read it on, you can revoke the purchase under the 30 Day Cancellation & Refund Policy for eBooks.

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• ▪  Cancellation and subsequent refund will also go through if we are unable to resolve a genuine technical fault within 2 business days from the the time you had reported the error.

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• ▪  On a valid cancellation and refund request, we offer you clifeglobal.com

Wallet Credit (store credit), which can be used to place a fresh order.